0121 622 7049
0121 771 1190

Copyright materials and acceptable usage

Course notes and reference materials are provided to support delegates in the workshop and are issued for work use only. The copying or plagarising of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited. If in doubt about what is and is not acceptable usage, please contact us on 0121 622 7049 or 0121 771 1190 or customerservices@golden-training.co.uk.

Dress Code
Golden Training Ltd workshops have a smart casual dress code for delegates.

Delegate Behaviour
Delegates are expected to behave professionally at all times during the workshop. Golden Training Ltd may request that a delegate to leave from the workshop (without refund of fees) where they are deemed to be behaving unreasonably, or in a disrespectful way towards the other delegates or a member of staff/Trainer.

What if I need to cancel?
We will make every effort to accommodate changes to your schedule if for any reason you cannot attend your confirmed workshop. However, please note our cancellation charges.

When cancellation is made 20 or more working days before the start of the workshop, the fees will be refunded in full. If between 6 and 19 working days notice is given, fees will be subject to a 50% deduction. Where 5 or less working days notice of cancellation is given fees will not be refunded and transfers cannot be considered.

What if a course is cancelled?
Please note that Golden Training Ltd reserves the right to cancel courses at short notice. In these circumstances we would offer a full refund of the course fees. We also reserve the right to change venues, trainers and the programme if necessary. You will be informed of any relevant changes to the advertised programme by e-mail. If you have a confirmed place on a course and that course has been cancelled, we will also attempt to contact you by telephone and e-mail.